Refund policy
Tajoma Brands Limited RETURNS POLICY
We know that you will be pleased with your purchase from us. However, there may be occasions when you will need to return items to us.
Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable* return carriage costs.
Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable * return carriage costs. We test returned items, and if a returned item is found not to be faulty we will return the item back to you, in this instance you will be liable for the return carriage.
Faulty in Warranty Period
If your purchase develops a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. If your item is not repairable, you will be offered a replacement or an alternative or better product. In certain cases where stock is no longer available you will be issued with a full refund.
Open Box Items (Used or Refurbished)
Please note that our open-box (used) stock is sold with 90 calendar days warranty only, and therefore any claims under the warranty after 90 days of receipt will not be accepted unless otherwise stated.
Cancellations
Changed your mind? ..no problem. In line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used, seals must not be broken and must be as new when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once received, we will issue a full refund for the product to your original payment method.
You may cancel your order at any time before we despatch your order or before the expiry of 7 working days from the date you receive your order, not including the day you received it.
If you cancel before we have sent the Goods, we will refund to you the price of the goods and the cost of delivery, if any.
If you cancel your order after we have despatched the Goods, you must return them to us within 7 days in the same condition in which you received them. We cannot refund your money if the Goods have been used, worn or damaged.
You are responsible for the cost of returning them.
To assist us in identifying your Goods on receipt by us, we ask you to contact us via email.
If you fail to return the goods, within 14 days, we are entitled to arrange for their collection. If we do we shall look to you to repay us the cost of collection.
This returns policy does not affect your statutory rights in the event that the Goods are faulty.
*Return carriage - We deem reasonable as using a tracked or non-tracked service, preferably via Royal Mail recorded post. Sameday or guaranteed deliveries are not deemed as reasonable and only the recorded delivery portion will be refunded.
We know that you will be pleased with your purchase from us. However, there may be occasions when you will need to return items to us.
Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable* return carriage costs.
Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable * return carriage costs. We test returned items, and if a returned item is found not to be faulty we will return the item back to you, in this instance you will be liable for the return carriage.
Faulty in Warranty Period
If your purchase develops a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. If your item is not repairable, you will be offered a replacement or an alternative or better product. In certain cases where stock is no longer available you will be issued with a full refund.
Open Box Items (Used or Refurbished)
Please note that our open-box (used) stock is sold with 90 calendar days warranty only, and therefore any claims under the warranty after 90 days of receipt will not be accepted unless otherwise stated.
Cancellations
Changed your mind? ..no problem. In line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used, seals must not be broken and must be as new when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once received, we will issue a full refund for the product to your original payment method.
You may cancel your order at any time before we despatch your order or before the expiry of 7 working days from the date you receive your order, not including the day you received it.
If you cancel before we have sent the Goods, we will refund to you the price of the goods and the cost of delivery, if any.
If you cancel your order after we have despatched the Goods, you must return them to us within 7 days in the same condition in which you received them. We cannot refund your money if the Goods have been used, worn or damaged.
You are responsible for the cost of returning them.
To assist us in identifying your Goods on receipt by us, we ask you to contact us via email.
If you fail to return the goods, within 14 days, we are entitled to arrange for their collection. If we do we shall look to you to repay us the cost of collection.
This returns policy does not affect your statutory rights in the event that the Goods are faulty.
*Return carriage - We deem reasonable as using a tracked or non-tracked service, preferably via Royal Mail recorded post. Sameday or guaranteed deliveries are not deemed as reasonable and only the recorded delivery portion will be refunded.